incurred roaming charges while on Norfolk ciast | iD Mobile Community
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Question

incurred roaming charges while on Norfolk ciast

  • July 4, 2025
  • 2 replies
  • 66 views

I was out walking the Norfolk coast when message arrived saying I might be on a ship. Then I got two messages saying I’d used up 100% of my credit limit. I didn’t see these because I was chatting with my friends and walking. Checking my account I’ve been charged £25 which is my personal limit! But data roaming was turned off!  There was a big ship right on the horizon. I don’t understand how this can have happened. I checked and found I’d been auto connected to Tampnet. I’ve now swapped to manual network.  Can you please refund this amount.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 4, 2025

Seems odd iD Mobile have a roaming partner agreement with Tampnet, which is intended for offshore use. 

Did you receive a roaming rates SMS text message from iD after connecting to Tampnet, ​@GillC


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 5, 2025

Hey there ​@GillC, we’re sorry to hear this. 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP.

 

Thanks,

Tyler