International call to Hong Kong not working | iD Mobile Community
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International call to Hong Kong not working

  • September 12, 2024
  • 3 replies
  • 32 views

As title, I tried add start with

852

00852

+852

+00852

then add local number assuming 9876 1234

all directly show invalid number

 

please help! thank you

This topic has been closed for replies.

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 13, 2024

Hi @Kenson 

 

Sorry to hear this, is your bill cap high enough to support such a call?

 

Have you been able to call it previously on iD Mobile?

 

Tom


  • Author
  • New Contributor
  • September 13, 2024

This is the first time for me to use ID mobile. The bill cap is £50 as default. I have checked everything is enabled in manage services.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • September 17, 2024

Hi @Kenson 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom