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iphone roaming not working in Morocco

  • January 4, 2025
  • 3 replies
  • 106 views

  • New
 Contributor
  • 1 reply

I bought a roaming pack to Morocco before leaving UK. I received a text saying it’s activated, and my ID Mobile account shows the pack as active. I turned on data roaming in my iPhone settings and also in the ID app. 
when I arrived in Marrakech, I switched on the phone and soon received a text warning me that I’m connecting to the Morocco network and that I will be charged unless I’ve bought a roaming pack. 
However I don’t get any connection on phone, sms or data networks. I’ve tried all the suggestions including iPhone network reset. Nothing works. 
I can connect via WiFi and that’s what I’m using now to write this. 
Help please !

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7861 replies
  • January 7, 2025

Hi ​@Ali-B 

 

Sorry to hear this, have you tried manually connecting to networks whist there?

 

In Morocco, we rely on IAM, Orange Morocco, Wana for networks.

 

Tom


  • New
 Contributor
  • 1 reply
  • January 21, 2025

I’m having the same issue. Nothing seems to fix the problem. Very disappointing 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • January 22, 2025

Sorry to hear that ​@andyj.

 

Have you tried restarting the phone, and resetting network settings?

 

Do you have issues with calls and texts (if you’ve tried any outside of the data add-on)?

 

Thanks,

Tyler