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Last bill when leaving ID mobile

  • November 18, 2024
  • 1 reply
  • 43 views

Julie O'Neil
New
 Contributor

Hello, I asked for my pac code on 13/10/24 and I was given a pac code. When I got a new phone, the pac code didn't work, so I had to contact ID mobile on 8/11/24 for a new pac code. For some reason, I have been charged for another month when I haven't used ID mobile since 13/10/24 when I asked for the pac code. Please cancel this payment

1 reply

Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3960 replies
  • November 18, 2024

Hey there ​@Julie O'Neil, we’re sorry to hear that.

 

Please contact our live-chat, who should be able to view your account and rectify this for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler