Skip to main content
Solved

Living in France for 4 months

  • August 13, 2024
  • 1 reply
  • 68 views

Will my phone and data allowance work as normal when I move to France temporarily?

Best answer by Kash

Hi @Jonnie A,

You can use your data allowance but it will be capped to 30GB depending on when you joined or upgraded.

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

We understand that sometimes you'll want to roam for a few weeks at a time or take an extended trip. However, it is important to remember that if you spend more time abroad than you do in the UK over a 4-month period, we might think you're permanently Roaming. If you do spend more time abroad than in the UK over a 4-month period, we'll have to take the following actions:

  1. First, we'll send you a text reminding you of the fair usage policy.
  2. If you don't change your usage behaviour to comply with our policy, we'll also ask you to provide proof that you do still have strong ties to the UK, like a UK bill or bank statement.
  3. If you don't/can't provide any proof of having strong ties to the UK, and you continue to roam more than you use your plan in the UK, we'll have no choice but to apply an additional charge to your EU Roaming usage.
  4. Finally, when this additional charge is applied, we'll send you another text message - to make sure you're aware of the situation, giving you a second chance to stop Roaming to avoid charges.


Kash

 

View original

1 reply

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8003 replies
  • Answer
  • August 20, 2024

Hi @Jonnie A,

You can use your data allowance but it will be capped to 30GB depending on when you joined or upgraded.

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

We understand that sometimes you'll want to roam for a few weeks at a time or take an extended trip. However, it is important to remember that if you spend more time abroad than you do in the UK over a 4-month period, we might think you're permanently Roaming. If you do spend more time abroad than in the UK over a 4-month period, we'll have to take the following actions:

  1. First, we'll send you a text reminding you of the fair usage policy.
  2. If you don't change your usage behaviour to comply with our policy, we'll also ask you to provide proof that you do still have strong ties to the UK, like a UK bill or bank statement.
  3. If you don't/can't provide any proof of having strong ties to the UK, and you continue to roam more than you use your plan in the UK, we'll have no choice but to apply an additional charge to your EU Roaming usage.
  4. Finally, when this additional charge is applied, we'll send you another text message - to make sure you're aware of the situation, giving you a second chance to stop Roaming to avoid charges.


Kash