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  • December 23, 2024
  • 4 replies
  • 46 views
S
New
 Contributor

Despite following all the instructions and tips, I am unable to get roaming g to work I  Australia. Does anyone know how or who I contact for a refund?

    4 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 419 replies
    • December 23, 2024

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    Geluk
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7848 replies
    • December 23, 2024

    Hi ​@SandyJ63 

     

    I’m sorry to hear this, you’ve followed all instructions and tips? Please could you clarify what you’ve tried to this point?

     

    Did you purchase an add-on for Australia?

     

    Tom

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    S
    New
 Contributor
    • SandyJ63
    • Author
    • New
 Contributor
    • 1 reply
    • December 23, 2024

    Hi, I purchased before leaving UK. I've checked all roaming options via my phone and through the App, checking each step and covering networks, roaming, SIM options (and lots of attempts myself, and a savy IT friend). I've also searched networks and registered for all 3 listed for Auatralia (Optus, Telstar and Vodafone). 

     

    I've ended up buying an e-sim otherwise I am so dependent in wifi. 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • December 24, 2024

    Hey there ​@SandyJ63, in that case, we’d recommend contacting our live-chat asap due to the issue being time-sensitive whilst you’re abroad for the quickest responses and assistance:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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