Send a direct message via social media.

Hi ​@SandyJ63 

I’m sorry to hear this, you’ve followed all instructions and tips? Please could you clarify what you’ve tried to this point?

Did you purchase an add-on for Australia?

Tom

Hi, I purchased before leaving UK. I've checked all roaming options via my phone and through the App, checking each step and covering networks, roaming, SIM options (and lots of attempts myself, and a savy IT friend). I've also searched networks and registered for all 3 listed for Auatralia (Optus, Telstar and Vodafone). 

I've ended up buying an e-sim otherwise I am so dependent in wifi. 

Hey there ​@SandyJ63, in that case, we’d recommend contacting our live-chat asap due to the issue being time-sensitive whilst you’re abroad for the quickest responses and assistance:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler