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Making calls from France

  • 7 June 2024
  • 5 replies
  • 57 views

II don’t seem to be able to make calls or texts whilst in France.

 

I can receive texts and mobile data is working so I am connected.

5 replies

andewhite
Rank
Userlevel 8
Badge +10

You probably need to contact iD customer service, @Niamh H. 

The forum members here, like myself and yourself, can’t look at customer accounts for privacy and security reasons. 

 

Forum member (non-iD)
Niamh H
Rank

You probably need to contact iD customer service, @Niamh H. 

 

If only live chat was working, but the button doesn’t even show

 

andewhite
Rank
Userlevel 8
Badge +10

If only live chat was working, but the button doesn’t even show

 

Okay @Niamh H, in this situation sometimes the following can help: 

  • Allow popup windows in your web browser. 
  • Try using a different web browser.
  • Try opening the Live Chat in an incognito / inprivate window in your browser.

Otherwise, try sending iD support a private message using Facebook Messenger.

Forum member (non-iD)
Niamh H
Rank

Okay @Niamh H, in this situation sometimes the following can help: 

 

  • Try using a different web browser.

 

Yeah tried Firefox and Edge with no joy, had to download Chrome in the end

Tom
Rank
Userlevel 8
Badge +6

Hi @Niamh H 

 

Are you still having issues with this?

 

Were you unable to use any calls while in France or just certain ones?

 

Tom

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