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Mobile data not working in Italy

  • 15 June 2024
  • 6 replies
  • 228 views

Hello, This is my second trip to Italy with no data. In March I could get anything, so ordered new SIM. Still no data now I’m back in Italy. Is there anything I can try to get it working? iPhone 12 Pro

 

Thanks

6 replies

andewhite
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Userlevel 8
Badge +10

Maybe worth trying a NETWORK RESET on your iPhone, @ajdmcr.

Forum member (non-iD)
A
Rank
Userlevel 1

Thanks, I tried that and it’s still the same - 4G / 5G flashes up next to battery then disappears. I’m going to try sim in another phone, then contact ID tomorrow if no better.

andewhite
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Userlevel 8
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If calls and texts work in Italy, the APN value might be incorrect, @ajdmcr.

The correct value is “id” (in lowercase).

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Tom
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Hi @ajdmcr 

 

How did you get on with trying the SIM in another phone?

 

Tom

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A
Rank
Userlevel 1

Sorry, meant to reply to andewhite earlier.

 

i had a dig about in settings, trying to find ANP. Couldn’t find it, but looking through different settings, I did find a VPN profile from Lebara, my previous supplier. Deleted this, and mobile data started working. 
 

Thanks andewhite for taking the time to help, much appreciared!

 

Kash
Rank
Userlevel 8
Badge +7

Hi @ajdmcr,

I’m glad to hear that your query is resolved.

Thanks for sharing the fix as it may help other users.

Please let us know if you require assistance in the future.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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