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  • October 24, 2024
  • 5 replies
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Hal1011
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I was advised have 45gb when landed in Spain not 30gb data allowance. Is this correct as I am nearing my 30gb data allowance. Thank you

Best answer by Daz_S

Hal1011 wrote:

I was advised have 45gb when landed in Spain not 30gb data allowance. Is this correct as I am nearing my 30gb data allowance. Thank you

@Hal1011 You may have not read the automated Rate Advice text correctly. Having been to Spain myself last week (amongst other countries) it states the following:

…. To protect you from excessive charges, a GBP45.00 roaming data cap is in place ….

That means you have a Great British Pound cap, meaning iD put a £45.00 roaming data cap onto your account (unless you changed your billing cap via your account) and not how you read it as a 45GB roaming data cap.

Now if you have a 30GB usage allowance on your account per month and you didn’t use all of it by the last day of your previous billing cycle then you could hopefully have inadvertently covered yourself anyway ie. You only used 10GB of last months 30GB, meaning you had 20GB rolled over for your trip to Spain, thus in total you could have 50GB to use.

If you have more than 30GB per month then again hopefully you’ve not used all of that and added an additional £45 to your monthly bill.

However you have also wrote you’re near to your 30GB allowance anyway. Assuming you read up on exceeding your roaming allowance and the extra costs associated with this, you hopefully haven’t ran up a large roaming bill.

 

(also to Nat. I didn’t mean to ‘step on your toes’)

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  • iD Mobile Employee
  • 1854 replies
  • October 24, 2024

Hello @Hal1011 

 

Welcome and thank you for posting to us here on the community. 

Use Your Full UK Data Allowance at No Extra Cost!

From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated.

Further information is available here

 

Have a great trip!

 

Thanks, 

 

Nat 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1628 replies
  • Answer
  • October 31, 2024
Hal1011 wrote:

I was advised have 45gb when landed in Spain not 30gb data allowance. Is this correct as I am nearing my 30gb data allowance. Thank you

@Hal1011 You may have not read the automated Rate Advice text correctly. Having been to Spain myself last week (amongst other countries) it states the following:

…. To protect you from excessive charges, a GBP45.00 roaming data cap is in place ….

That means you have a Great British Pound cap, meaning iD put a £45.00 roaming data cap onto your account (unless you changed your billing cap via your account) and not how you read it as a 45GB roaming data cap.

Now if you have a 30GB usage allowance on your account per month and you didn’t use all of it by the last day of your previous billing cycle then you could hopefully have inadvertently covered yourself anyway ie. You only used 10GB of last months 30GB, meaning you had 20GB rolled over for your trip to Spain, thus in total you could have 50GB to use.

If you have more than 30GB per month then again hopefully you’ve not used all of that and added an additional £45 to your monthly bill.

However you have also wrote you’re near to your 30GB allowance anyway. Assuming you read up on exceeding your roaming allowance and the extra costs associated with this, you hopefully haven’t ran up a large roaming bill.

 

(also to Nat. I didn’t mean to ‘step on your toes’)


Hal1011
New
 Contributor
  • Author
  • New
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  • 2 replies
  • October 31, 2024

Thank you. My cousins artived a few days later both on ID...turns out since 1st October ID have allowed for use of all data to Spain and other designated countries until further notice so have another 140GB plus 100GB renews Saturday. It's a good job as we're in Valencia region....all local travel currently impossible..no buses or taxis outside of Cullera and trains not running. Really pleased with ID service.

 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1628 replies
  • October 31, 2024

Thanks @Hal1011 for confirming you’ve got enough data. Yes I was aware of the ‘bonus roaming’ iD are currently offering.

I was over in Vigo, but have seen the devastation on the news regarding some areas of Spain so keep safe!

 

(also, I’ve flagged your reply above as it isn’t a good idea to post up things like your mobile phone number on a public forum - I hope the forum moderators act quickly. We do have the ability to edit our own posts but only for a short period of time)


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  • iD Mobile Employee
  • 1854 replies
  • November 1, 2024

Hello, 

 

Thank you for your assistance @Daz_S 

@Hal1011 We are very pleased to hear you are happy with the service. 

Please do get in touch if we can assist in the future. 

 

Thanks, 

 

Nat