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My roaming stopped working in Italy

  • July 3, 2024
  • 1 reply
  • 104 views

polorl
Community Member

Please help I am abroad and stuck with no  reception from ID mobile!
 

I travelled form UK to Greece - my roaming worked perfectly, then Greece - Albania, I had additional SIM card plus some roaming from Greece, then I went deep into Albania lost reception all together for 3 days. now I travelled Albania - Italy my card is still not working tried manually turning on ad of, removing and inserting again, it does not connect to the career. 
Please help, what to do? I am in Italy for 7 days, needed to get a temporary e sim and pay for it because ID mobile which has roaming in Italy does not work at all!

Best answer by Kash

Hi @polorl,

Welcome to the Community!

Please reset your network settings and try connecting to 3 ITA or WIND.

You can manually connect to both networks via your network settings.

Please let us know how you get on.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • July 16, 2024

Hi @polorl,

Welcome to the Community!

Please reset your network settings and try connecting to 3 ITA or WIND.

You can manually connect to both networks via your network settings.

Please let us know how you get on.

 

Kash