I have just arrived in NYC and my network does not work at all. I cannot send texts or call or use data. I have roaming set to on and have a £20 spending cap. It says I have good 5G or 4G signal pretty much anywhere but nothing works. I have tried selecting a network manually and resetting network settings - neither of these work. Please advise ASAP.
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Did you receive a roaming rates SMS when you arrived in NYC,
If not, something is not setup correctly on your iD Mobile account.
FYI, nothing happens ASAP in the iD Community. If you’re in a hurry speak to iD customer service online.
https://idmobile.co.uk/live-chat - the iD advisers work until 8pm on weekdays (their chatbot works 24/7).
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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