What is the point of you asking people to contact you when this is happening and they cannot get roaming abroad when there is no reply for 3 hours and no phone number to call. I have constant problem with roaming in Europe. You advertise it as included in the package but many seem to have the issue with getting a connection when they are travelling. I am considering no to switch on my return to UK.

Hi ​@Ainagup, 

We’re really sorry to hear that you’re experiencing ongoing roaming issues across multiple countries, and we completely understand how frustrating this must be, especially when you rely on your service while travelling.

We also apologise for the difficulty in getting support while you are abroad. We appreciate this is not the experience you expected from an inclusive roaming service.

As you’ve already tried several troubleshooting steps (including enabling roaming, resetting network settings, and manually selecting different networks), please also check the following:

• Ensure Data Roaming is switched ON in your handset settings
• Confirm your Bill Cap is not set to £0, as this can restrict roaming services
• Make sure you are connected to a supported partner network in the country you are in
• Restart your handset after selecting a network manually and allow a few minutes to connect
• If possible, test your SIM in another compatible handset to rule out a device issue

If the issue continues after completing all steps, we will need to investigate your account and roaming provisioning further. In that case, please contact us via Live Chat or send us a direct message through our social media platforms as soon as you regain access to service or Wi-Fi, and a member of the team will assist you urgently.

You can view supported roaming destinations and partner networks here: https://www.idmobile.co.uk/help-and-advice/roaming

We’re very sorry for the inconvenience caused and appreciate your patience while we work to get this resolved.

Owethu