I am abroad from March 2025, Poland. I was able to make a calls and send text messages, from few days I am unable to call or text, I can use only data… It is frustrating as I need to call my work place from this phone… Can you help, please? I am paying every month for nothing now...
Answer
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Best answer by WelshPaul
Hi
https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy
Permanent Roaming.
We understand that sometimes you will want to roam abroad for short periods of time. Our Roam Free feature is available to our UK resident customers who travel occasionally, rather than those living abroad. If over a 4-month period you spend 63 days or more in our free roaming destinations, you will be subject to further charges.
If we notice that you might not be following our Fair Usage Policy or if you're using our services in a way that goes against our Terms and Conditions, we might temporarily restrict your account.
We will notify you 14 days before the charges are applied to help you avoid incurring any surprise costs. The additional roaming charges applied to your plan will be:
| 3.2p | per minuteper call |
| 1p | per text |
| 10p | per MB of data |
+26Hi
https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy
Permanent Roaming.
We understand that sometimes you will want to roam abroad for short periods of time. Our Roam Free feature is available to our UK resident customers who travel occasionally, rather than those living abroad. If over a 4-month period you spend 63 days or more in our free roaming destinations, you will be subject to further charges.
If we notice that you might not be following our Fair Usage Policy or if you're using our services in a way that goes against our Terms and Conditions, we might temporarily restrict your account.
We will notify you 14 days before the charges are applied to help you avoid incurring any surprise costs. The additional roaming charges applied to your plan will be:
| 3.2p | per minuteper call |
| 1p | per text |
| 10p | per MB of data |
+25Hi
Are all payments and bills paid and up to date?
Have you checked your texts from us for any notification that might let you know why this may have happened?
You can still use data or do you mean Wi-Fi in this case?
Tom
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