Hi ​@Jay2jay99, 

Thank you for reaching out, and I'm sorry to hear that your new SIM is showing signal and receiving texts but you're unable to use mobile data while in Europe.

As you're currently abroad, please use our roaming troubleshooting guide below. It provides the steps to check your handset settings and make sure your SIM is connected correctly to a compatible roaming network:

I'm abroad and roaming is not working – what should I do?

Please work through the steps in the guide and then test your mobile data again.

If you're still unable to use data after completing the troubleshooting, please let us know and we'll be happy to investigate this further.

Owethu