'No Internet' when roaming in France - how to fix? | iD Mobile Community
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'No Internet' when roaming in France - how to fix?

  • June 14, 2025
  • 5 replies
  • 691 views

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I have a current call plan and it shows that I have lots of data available, I’ve used 268Mb of 2Gb.  I can make calls and send texts but I don’t have an internet conenction.  If I search in Google for example it just says ‘No Internet’.

 

I don’t have airplane mode on, I have tried with WiFi calling on and off, no help.

I have ‘4G Calling’ set but only have a 3G signal (very strong though) here at the moment.

 

I seem to remember a long time ago I needed to set the APN to something specific for data to work in France.  It’s currently set to ‘three.co.uk’ but also offers ‘3hotspot’ and ‘ims’.  Do I need to change APN?

 

So, how can I get data working?

Best answer by MZone

 

5 replies

MZone
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  • Platinum 
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  • Answer
  • June 14, 2025

 


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  • Author
  • Helpful Contributor
  • June 14, 2025

Yes, the answer was in there, thank you.  As I had vaguely remembered I needed to set the APN, my phone isn’t one supplied by idMobile.

 

I had set the APN a couple of years ago when I first got the phone but had to reset my phone to factory defaults a couple of months ago so lost the custom APN setting.

 

Thanks again, all working now. :-)

 


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  • iD Mobile Employee
  • June 16, 2025

Hi ​@chrisisbd

 

We’re glad ​@MZone has helped you out! Thank you ​@MZone!

 

For any further assistance, please contact us here.

 

Anika 


  • New Contributor
  • July 4, 2025

Hi,

Just came back from two weeks in France. Sadly the “Unable to initialise data network” Popped up.

Tried the following:-

Reset network settings

Tried other providors for data, rather than auto.

Most I ever got was 3g but none data at all.

Now here is an odd thing, there are no APN settings on my old iPhone 12, but there are on my iPhone 13? Is it hidden somewhere?

 

Regards Paul.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 5, 2025

Hey there ​@Drifting, sorry to hear this.

 

You may need a replacement SIM card. 

 

 

Thanks,

Tyler