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'No Internet' when roaming in France - how to fix?

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I have a current call plan and it shows that I have lots of data available, I’ve used 268Mb of 2Gb.  I can make calls and send texts but I don’t have an internet conenction.  If I search in Google for example it just says ‘No Internet’.

 

I don’t have airplane mode on, I have tried with WiFi calling on and off, no help.

I have ‘4G Calling’ set but only have a 3G signal (very strong though) here at the moment.

 

I seem to remember a long time ago I needed to set the APN to something specific for data to work in France.  It’s currently set to ‘three.co.uk’ but also offers ‘3hotspot’ and ‘ims’.  Do I need to change APN?

 

So, how can I get data working?

Best answer by MZone

 

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    MZone
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    • MZone
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    • June 14, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • chrisisbd
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    • June 14, 2025

    Yes, the answer was in there, thank you.  As I had vaguely remembered I needed to set the APN, my phone isn’t one supplied by idMobile.

     

    I had set the APN a couple of years ago when I first got the phone but had to reset my phone to factory defaults a couple of months ago so lost the custom APN setting.

     

    Thanks again, all working now. :-)

     

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    • Anika A
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    • June 16, 2025

    Hi ​@chrisisbd

     

    We’re glad ​@MZone has helped you out! Thank you ​@MZone!

     

    For any further assistance, please contact us here.

     

    Anika 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • Drifting
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    • July 4, 2025

    Hi,

    Just came back from two weeks in France. Sadly the “Unable to initialise data network” Popped up.

    Tried the following:-

    Reset network settings

    Tried other providors for data, rather than auto.

    Most I ever got was 3g but none data at all.

    Now here is an odd thing, there are no APN settings on my old iPhone 12, but there are on my iPhone 13? Is it hidden somewhere?

     

    Regards Paul.

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