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Not receiving texts while abroad

  • September 5, 2024
  • 5 replies
  • 292 views
B
New
 Contributor

Hi,

I am in Italy, full roaming enabled, I can use data, send texts, make and receive calls, but I do not receive texts from other Italian mobile numbers.

I have already tried all the suggestions in the other similar threads (switch off/on iMessage, restart, check phone number, switch manually to another roaming operator, ...), to no avail.

I have also switched my SIM and put it in another phone, with no change (so, the problem is not in the phone, it has to do with the SIM). My phone is a iPhone, the other an Android.

Is there anything else that I can try? Thanks,

Bob

    5 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 9, 2024

    Hi @Bobspiders 

     

    Sorry to hear this, are you able to send texts to Italian numbers?

     

    Is your bill cap at £0?

     

    Tom

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    B
    New
 Contributor
    • Bobspiders
    • Author
    • New
 Contributor
    • 2 replies
    • September 11, 2024

    No bill cap, got unlimited texts and minutes, and yes, can send sms to Italian numbers, the problem is just in receiving

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • September 11, 2024

    Hi @Bobspiders,

    I would advise to firstly reset your network settings and restart the handset.

    It sounds like everything is enabled on your handset as you are able to use other services.

    Are you unable to receive messages from all numbers or just UK numbers?

     

    Kash

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    B
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    • Bobspiders
    • Author
    • New
 Contributor
    • 2 replies
    • September 11, 2024

    Hi Kash, I coudn’t receive text from an Italian number. And I reset/restart the device multiple times, even swapping SIMs. Anyway, now I can’t test it any more, the phone is back in the UK … We’ll see next time, thanls for the help

     

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 12, 2024

    Hi @Bobspiders 

     

    Okay, was the text definitely sent from the Italian number’s side?

     

    Sorry to hear we couldn’t get this sorted in time, if you have further issues, please let us know.

     

    Tom

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    Reply.


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