paid for 20gb data in turkey its not working

Hi there ​@Ormston3, sorry to hear that. Have you tried restarting your phone, and resetting network settings?

Also, have you tried manually switching between available Turkish networks?

Finally, did you purchase the add-on before leaving the UK, or whilst in Turkey?

Thanks,

Tyler

I've got the same problem, so has others. We spend 50 minutes talking to ID mobile only for them to ask questions that are in your app.

How can we do that when we have gone into chat from the app? It logs us out the chat. Utter bonkers.

My problem still not resolved.

ID mobile should be chasing us to resolve, not the other way round. ID mobile reviews now down to 2.9 stars. Come on ID mobile, we in a mess and frustrated. Don't make it worse for us.

Hi there ​@MickRoberts, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Tyler

This information is incorrect.

Please contact our live-chat if you require instantaneous responses.

We don't get instant response. And as you've saw, the responses were wrong

Hi ​@MickRoberts, sorry you feel this way. We’ll continue the chat with you over PM, and please note our response times will vary.

Thanks,

Tyler

Paid for 5 days roaming in Turkey, prior to leaving UK.  Purchase confirmed and listed in my ID App but I cannot access any data.  Phone setting and ID setting are set to roaming.  Restarted phone.  No access.

As reported to ID, 5 hours ago, I cannot access add-on roaming data in Turkey.  I have checked mobile data is on in my ID App & phone settings; switched phone off/on; switched off automatically operator networks & selected Turkish ones & switched back on; adjusted ID  settings in Manage My Plan; took out SIM & Checked it.  

5 day add-on data is listed in my ID App, unused, and I have an SMS text from ID stating I am incurring roaming costs. After 5 hours+ I have heard nothing from ID.  Why??

Hi ​@Foxmoor,

Please confirm if you are connected to the mobile network Turk Telekom.
Please manually connect to this manually.

Thanks,
Hosai 

I have manually connected to Turk Telecom. It confirmed I was registered.  To test this connection I switched off the hotel Internet.  I lost all data access to any app or website.

I have switched on the hotel connection to make this response.

My phone is new, a Samsung S26 Ultra, but I cannot find any reason in their support for data access not to work.  ID confirm on my App I have purchased add on roaming for 5 days.  However I have received an SMS text to say I will be billed for roaming.

Hi ​@Foxmoor,

Thanks for letting us know. 

Please could you also try connecting to one of the following:

• AVEA
• Turkcell

Then try the below steps:

• Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

If this does not work, please let me know so that we can take the next steps.

Regards,

Gemma M 

The iD Mobile Social Media Team

Thank you, Gemma.  I did what you asked.  AVEA did not appear as a network operator.  Turkcell did, so I selected them. I was informed I was registered with them. I reset network settings. I switched off my hotel Internet connection in order to test roaming data access. Every website I tried told me I had no.internet connection.  I have reconnected with the hotel Internet to access ID and provide this response to you.

Today we are moving from istanbul to Kuşadasi. On the journey I tried network operators we previously attempted to use.  I have gained data access to Turkcell Telecom.  So I am now on-line.  I have no understanding why this has worked as it did not when I previously tried. I shall monitor data roaming to confirm this service is providing the access, although the 5 days I purchased finishes in 2 days time (25th April).

Hi ID Community,

I cannot express my annoyance at you.  Probably not each individual who tried to help me, and failed.  Your systems are sterile due to lack of human understanding.  

I paid for 5 days, 10 GB, of add-on roaming data access, in Turkey.  I am about go home, having used 0.2 GB, and 2.5 days access. I have been unable to use roaming data, even with guidance from your team.

I have received 2 SMS messages telling me my paid-for data is about to run out. Thank you! So understanding! 

My view is, I entered a contract with you and you were unable to implement it, as experienced by other individuals visiting Turkey, on your website.

£20 for 0.2 GB??? 

Hi ​@Foxmoor,

I am so sorry to hear that you feel as though we were not helpful. I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Gemma,  following this contact from you I provided my personal details via my personal e-mail and have not had a response.  On the contrary I have had a bill which includes a payment for 5 days Add-on roaming charges, plus roaming charges out if area for the same period.  

Is there any customer support at ID?  I had no practical support while I was overseas and none since you asked for my personal details.  However you are able to bill twice for the same period.  

Can you send me your complaints telephone number or senior manager telephone number, as indicated on Google.  This double billing is unfair and a potential bill of £125 for terminating my contract with you is just more robbery.

Hi ​@Foxmoor,

I am so sorry to hear of the issues that you are facing, however when having a look at our private conversations, I do see that we have responded to you 8 days ago and have been waiting for a response, however if you wish to have this escalated, you can either contact our customer service team via live chat by clicking here: https://www.idmobile.co.uk/live-chat or you can follow the complaints procedure provided on our website by clicking here: https://www.idmobile.co.uk/help-and-advice/complaints-procedure.

Regards,

Gemma M

The iD Mobile Social Media Team