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Community Member
August 8, 2025
Question

paid for 20gb data in turkey its not working

  • August 8, 2025
  • 17 replies
  • 243 views

I paid for 10 days 20gb data while I am in Turkey  it cost £35 for this service it won't let me connect its not working so I have to connect to hotel WiFi. This morning I have received a text stating I' am getting charged extra for roaming out if the uk?

    17 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 9, 2025

    Hi there ​@Ormston3, sorry to hear that. Have you tried restarting your phone, and resetting network settings?

     

    Also, have you tried manually switching between available Turkish networks?

     

    Finally, did you purchase the add-on before leaving the UK, or whilst in Turkey?

     

    Thanks,

    Tyler

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    MickRoberts
    Active Contributor
    Active Contributor
    September 30, 2025

    I've got the same problem, so has others. We spend 50 minutes talking to ID mobile only for them to ask questions that are in your app.

    How can we do that when we have gone into chat from the app? It logs us out the chat. Utter bonkers.

    My problem still not resolved.

    ID mobile should be chasing us to resolve, not the other way round. ID mobile reviews now down to 2.9 stars. Come on ID mobile, we in a mess and frustrated. Don't make it worse for us.

    The Difference between Good and Great Is just a little extra effort
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 1, 2025

    Hi there ​@MickRoberts, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MickRoberts
    Active Contributor
    Active Contributor
    October 1, 2025

    Tyler

    This information is incorrect.

    Please contact our live-chat if you require instantaneous responses.

     

    We don't get instant response. And as you've saw, the responses were wrong

     

    The Difference between Good and Great Is just a little extra effort
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 1, 2025

    Hi ​@MickRoberts, sorry you feel this way. We’ll continue the chat with you over PM, and please note our response times will vary.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 21, 2026

    Paid for 5 days roaming in Turkey, prior to leaving UK.  Purchase confirmed and listed in my ID App but I cannot access any data.  Phone setting and ID setting are set to roaming.  Restarted phone.  No access.

    Active Contributor
    April 21, 2026

    As reported to ID, 5 hours ago, I cannot access add-on roaming data in Turkey.  I have checked mobile data is on in my ID App & phone settings; switched phone off/on; switched off automatically operator networks & selected Turkish ones & switched back on; adjusted ID  settings in Manage My Plan; took out SIM & Checked it.  

    5 day add-on data is listed in my ID App, unused, and I have an SMS text from ID stating I am incurring roaming costs. After 5 hours+ I have heard nothing from ID.  Why??

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi ​@Foxmoor,

    Please confirm if you are connected to the mobile network Turk Telekom.
    Please manually connect to this manually.

    Thanks,
    Hosai 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 21, 2026

    I have manually connected to Turk Telecom. It confirmed I was registered.  To test this connection I switched off the hotel Internet.  I lost all data access to any app or website.

    I have switched on the hotel connection to make this response.

    My phone is new, a Samsung S26 Ultra, but I cannot find any reason in their support for data access not to work.  ID confirm on my App I have purchased add on roaming for 5 days.  However I have received an SMS text to say I will be billed for roaming.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 22, 2026

    Hi ​@Foxmoor,

     

    Thanks for letting us know. 

     

    Please could you also try connecting to one of the following:

    • AVEA
    • Turkcell

    Then try the below steps:

    • Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

     

    If this does not work, please let me know so that we can take the next steps.

     

    Regards,

     

    Gemma M 

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.