Hi there ​@Ormston3, sorry to hear that. Have you tried restarting your phone, and resetting network settings?

Also, have you tried manually switching between available Turkish networks?

Finally, did you purchase the add-on before leaving the UK, or whilst in Turkey?

Thanks,

Tyler

I've got the same problem, so has others. We spend 50 minutes talking to ID mobile only for them to ask questions that are in your app.

How can we do that when we have gone into chat from the app? It logs us out the chat. Utter bonkers.

My problem still not resolved.

ID mobile should be chasing us to resolve, not the other way round. ID mobile reviews now down to 2.9 stars. Come on ID mobile, we in a mess and frustrated. Don't make it worse for us.

Hi there ​@MickRoberts, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Tyler

This information is incorrect.

Please contact our live-chat if you require instantaneous responses.

We don't get instant response. And as you've saw, the responses were wrong

Hi ​@MickRoberts, sorry you feel this way. We’ll continue the chat with you over PM, and please note our response times will vary.

Thanks,

Tyler