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Pixel 7 can't make calls abroad


Hi Dear community,

I went on holiday to Poland (EU) and I can't make nor receive calls or text messages. Error message is: Mobile network isn't available. Connect to wireless network to make calls.

Weirdly my mobile data works fine. I have roaming switched on on my phone and on the iD account. My phone is Pixel 7. Network selected is Play 3G. I would be grateful for support.

​​​​Thanks,

Domi

Best answer by Domi178

Hi Matthew, thank you for your reply. I have managed to resolve the issue by connecting to a different local provider - Orange.

Many thanks, Domi

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2 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • August 6, 2024

Hey @Domi178,

Has the issue been resolved? It might be worth installing the APN settings of the Play 3G network. I found them on their website:

Thanks.


  • Author
  • New
 Contributor
  • 1 reply
  • Answer
  • August 7, 2024

Hi Matthew, thank you for your reply. I have managed to resolve the issue by connecting to a different local provider - Orange.

Many thanks, Domi