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please help I'm desperate

  • December 11, 2024
  • 4 replies
  • 95 views
Roo Stuart
New Contributor

Please can someone help, I'm desperate!!!! I'm currently in Thailand and my bank account has been blocked, I need to call my bank but ID mobile isn't allowing calls. The day before I went away to Thailand my phone displayed that I could only make emergency calls, I'm not sure If this has anything to do with it. Please someone help, I can't pay for anything and I can't call anyone! 

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    4 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • December 11, 2024

    Use CHAT [that should appear on your online banking pages] or DIRECT MESSAGE them on social media to chat with your bank.

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      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • December 11, 2024

      Hi ​@Roo Stuart 

       

      I’m sorry to hear this, have you tried manually switching networks in your device settings instead of using automatic network selection?

       

      Tom

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      Roo Stuart
      New Contributor
      • Roo Stuart
      • Author
      • New Contributor
      • December 13, 2024

      Hi Tom, 

       

      Yes I've tried everything that has been suggested on the ID mobile website 

      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • December 13, 2024

      Thank you for your reply. 

       

      Do you have a spend cap set up on the account? If so, this may be preventing you from making a chargeable call. 

      More information on this an be found here.

       

      Thanks, 

       

      Nat  

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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