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pls can someone ring at customers services

Forum|Forum|10 months ago
November 7, 2025
16 replies
4344 views

Pls this is very irritating not being able to speak to someone. I need urgent help pls call me!

I hope this message will Not* be ignored! As this is the only way you divert everyone

Expecting yr call. It's regarding roaming as I don't want to be left with no Internet when abroad

Best answer by Lamiya C

Hi @Juliet777 ,

Thanks for reaching out, and I’m really sorry to hear you’re feeling this way. We absolutely understand how important it is to speak with someone directly, especially when you’re trying to resolve an issue.
While we don’t currently offer phone support, we do have several ways you can get in touch with a real via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.

Lamiya
The iD Mobile Team

N

Natalie W

iD Mobile Employee

Hi @Juliet777

We are very sorry to hear you are experiencing issues with roaming.

Can you please expand on what has been happening?

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Juliet777Author

Active Contributor

I'm travelling next week and I don't want to not have my roaming working as the 2 previous time. I followed the steps for roaming and still didn't hv Internet. My ID allowance include free roaming in EU. I'm telling you in advance before travelling next week so I'm not stuck. I will prefer someone to physically talk as writing n trying to explain can be extremely frustrating for my case

J

Juliet777Author

Active Contributor

If ID cannot gave customers services to talk with i will definitely look forward to cancel my 3 contracts. I prefer to explain with someone

Lamiya CAnswer

iD Mobile Employee

Hi @Juliet777 ,

Thanks for reaching out, and I’m really sorry to hear you’re feeling this way. We absolutely understand how important it is to speak with someone directly, especially when you’re trying to resolve an issue.
While we don’t currently offer phone support, we do have several ways you can get in touch with a real via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.

Lamiya
The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Juliet777Author

Active Contributor

This didn't help at all. Feeling stuck now

WelshPaul

Platinum  Contributor

Those are your options. Nobody is going to phone you!

If you want telephone support, then go with a network that offers telephone support, such as EE, Vodafone, O2 and Three, but be prepared to pay more per month for the privilege.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Juliet777Author

Active Contributor

Rude

WelshPaul

Platinum  Contributor

Hearing something you dislike doesn’t make it rude! My previous statement was factually correct.

I don’t know why iD Mobile roaming is so unreliable, but there is nothing support can do other than what’s written in the following guide.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Juliet777Author

Active Contributor

They are plenty other services that I can find reliable theres not only here. I have received no Internet in my roaming when I visited the Eu. This has caused me lots of problems as I needed to see a doctor tgere and couldn't have my ID roaming twice in the same year. I've followed yr steps but nothing. I'm about to go next week n was annoyed to not have any Internet again. This is where my frustration lies

J

Juliet777Author

Active Contributor

So am I in customers services or else? Welshpaul who answered my question said not affiliate with ID. I wanted to address customers services abd the link brought ne here which is not what I needed.