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Active Contributor
Juliet777
Active Contributor
November 7, 2025
Solved

pls can someone ring at customers services

Pls this is very irritating not being able to speak to someone. I need urgent help pls call me! 

 

I hope this message will Not* be ignored! As this is the only way you divert everyone

 

Expecting yr call. It's regarding roaming as I don't want to be left with no Internet when abroad 

    Lamiya C
    Lamiya CAnswer
    iD Mobile Employee
    November 7, 2025

    Hi ​@Juliet777 ,

     

    Thanks for reaching out, and I’m really sorry to hear you’re feeling this way. We absolutely understand how important it is to speak with someone directly, especially when you’re trying to resolve an issue.
    While we don’t currently offer phone support, we do have several ways you can get in touch with a real via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.
     
    Lamiya 
    The iD Mobile Team

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    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    November 8, 2025

    This is a public forum. If you want to speak with a member of support, then please use live chat or drop them a DM via one of their socials as instructed to do so​ by ​@Lamiya C.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Juliet777Author
    Active Contributor
    November 8, 2025

    I was i  the wrong place to start with 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    November 8, 2025

    Hi ​@Juliet777 

     

    I am so sorry to hear that you are facing issues with roaming, unfortunately we are not able to give you a call, however I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

    Gemma

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Juliet777Author
    Active Contributor
    November 8, 2025

    Very much appreciated Gemma.  Will do, thanks 😊 👍

    New Contributor
    JJ UK
    New Contributor
    June 1, 2026

    Those are your options. Nobody is going to phone you!

    If you want telephone support, then go with a network that offers telephone support, such as EE, Vodafone, O2 and Three, but be prepared to pay more per month for the privilege.

    I am paying £14 for 50gb data. And I'm going to EE for unlimited data, EU roaming ect for £13 a month so moving is 100% cheaper. 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 4, 2026

    Hi ​@JJ UK,

     

    We're sorry to hear that you're leaving iD Mobile.

     

    We understand that finding the right deal is important, and if you've found an offer that better suits your needs and budget, we can certainly appreciate why you're considering a move.

     

    If there's anything we can help with before you make a final decision, please let us know and we'll do our best to assist. While we can't guarantee any particular outcome, we're always happy to see if there are any options available that might work for you.

     

    Whatever you decide, we'd like to thank you for being an iD Mobile customer and wish you all the best.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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