Skip to main content
Question

refund for unused roaming

  • February 10, 2025
  • 2 replies
  • 49 views
N
Community Member

Hi, I bought few days ago add ons roaming in turkey, however it’s never worked, could you please refund £20.

 

regards.

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12041 replies
    • February 10, 2025

    For a refund, probably best to contact iD customer service, using the iD online Live Chat service, ​@Natasha Badjazina. 

    The iD customer advisers work until 8pm on weekdays - just tell the 24/7 bot you’d like to “talk to a person”. 

     

    Forum member (non-iD)
    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • February 13, 2025

    Hello ​@Natasha Badjazina 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing issues with the data roaming add on. 

    Can you please confirm if you are still currently in Turkey?

    If yes, have you tried to manually search and connect to all networks available?

     

    Thanks, 

     

    Nat 

    Reply.


    Terms & Conditions