Solved

refund for unused roaming

Hi, I bought few days ago add ons roaming in turkey, however it’s never worked, could you please refund £20.

regards.

Best answer by andewhite

For a refund, probably best to contact iD customer service, using the iD online Live Chat service, @Natasha Badjazina.

The iD customer advisers work until 8pm on weekdays - just tell the 24/7 bot you’d like to “talk to a person”.

This topic has been closed for replies.

+26

For a refund, probably best to contact iD customer service, using the iD online Live Chat service, @Natasha Badjazina.

The iD customer advisers work until 8pm on weekdays - just tell the 24/7 bot you’d like to “talk to a person”.

Forum member (non-iD).

+22

Hello @Natasha Badjazina

Thank you for getting in touch.

We are very sorry to hear you are experiencing issues with the data roaming add on.

Can you please confirm if you are still currently in Turkey?

If yes, have you tried to manually search and connect to all networks available?

Thanks,

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

2 replies