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Roaam beyond add on not working

  • December 24, 2024
  • 5 replies
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I have purchased a data add on for Turkey, but when I try to connect to the Internet it keeps saying no data, it says it is active in my sim account management please help 

Best answer by andewhite

Okay ​@RussellM73, if your phone is eSIM capable, perhaps use the hotel Wi-Fi to get a data-only eSIM with a travel plan for Turkey. 

You could try a Google search with “travel eSIM for Turkey”. 

🎄

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5 replies

andewhite
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  • December 24, 2024

Maybe there are some glitches with the ‘new’ iD Roam Beyond data add-on product, ​@RussellM73

Probably best to try the iD Live Chat service for assistance - the iD advisers work until 8pm on weekdays. 


Tom
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  • December 24, 2024

Hi ​@RussellM73 

 

Sorry to hear this, have you tried connecting manually to networks whist there?

 

In Turkey we rely on AVEA and Turkcell.

 

Tom


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  • December 24, 2024

Got through to customer service on the live chat and after various attempts to sort it, they've ended up crediting me for the roam beyond add on, which still leaves me without anyway to use my phone apart from the hotel WiFi, good job my girlfriends phone works ok


andewhite
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  • December 24, 2024

Okay ​@RussellM73, if your phone is eSIM capable, perhaps use the hotel Wi-Fi to get a data-only eSIM with a travel plan for Turkey. 

You could try a Google search with “travel eSIM for Turkey”. 

🎄


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  • December 24, 2024
andewhite wrote:

Okay ​@RussellM73, if your phone is eSIM capable, perhaps use the hotel Wi-Fi to get a data-only eSIM with a travel plan for Turkey. 

You could try a Google search with “travel eSIM for Turkey”. 

🎄

Thanks for that, I now have data 👍