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roam beyond in usa not working


Travelling to Florida and needed access to my telephone number whilst there so bought a 10 day Roam Beyond add on. Text message and app confirms purchase. Data roaming switch on , on phone and if mob app. But still no joy!!!

16 replies

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  • iD Mobile Employee
  • 1854 replies
  • January 20, 2025

Hello ​@frithwoodsmith 

 

Thank you for getting in touch with us here on the community. 

 

We are very sorry to hear of the issues whilst roaming. 

To confirm, are you still in Florida or back in the UK?

 

Thanks, 

 

Nat 


  • Author
  • Active Contributor
  • 6 replies
  • January 20, 2025

Hi Nat. Still in Florida but have now purchased an esim so looking to cancel the add on.  I have a separate private message from you on a different thread 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • January 20, 2025

Hey there ​@frithwoodsmith, if talking to us via another post, please respond there only to avoid confusion.

 

Thanks,

Tyler


  • New
 Contributor
  • 2 replies
  • January 22, 2025

Same for me? Anyhelp, done everything  meant to do and still  not working. Just paid for it today


  • Author
  • Active Contributor
  • 6 replies
  • January 23, 2025

I’d mobile support have direct messaged me and have agreed to refund the cost, wasn’t too much hassle ( assuming they do it).  So I would recommend . Asking id mobile support ( via a chat) to message you direct.  I’ve used Airalo ESims in the past and will do so in future, they always work without issue and cheaper, so recommend you look at that.


  • New
 Contributor
  • 4 replies
  • January 23, 2025

I have the same issue.  I am also in Florida.

 

I too bought a 10 day extension.

 

Should I buy an esim locally?


  • Author
  • Active Contributor
  • 6 replies
  • January 23, 2025

I always use Airalo,  it’s an app you can download and then you just buy virtual sims do no need to physically insert. They supply pretty clear instructions to follow-always worked fir me.


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  • iD Mobile Employee
  • 1854 replies
  • January 23, 2025

Hi ​@IanMor and ​@Nichken 

 

We are sorry that you are experiencing the same issue. 

Can you please confirm which networks you have attempted to connect to?

 

Nat 


  • New
 Contributor
  • 4 replies
  • January 23, 2025

All available Verizon, AT&T and T-mobile.

 

As I need data when away from my hotel wifi I have bought a separate esim which is working fine.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • January 23, 2025

Hey there ​@IanMor, no problem, we’re sorry our SIM isn’t working, and we’re glad to hear the eSIM is.

 

If by the end of your holiday the add-on didn’t work at all, please get back in touch with us, and we’d be more than happy to refund you the cost.

 

Sorry once again.

 

Thank you,

Tyler


  • New
 Contributor
  • 4 replies
  • January 23, 2025

Thanks


  • New
 Contributor
  • 2 replies
  • January 24, 2025

I'll try airola too. My husband also paid for 02 one and that hasn't worked either.


  • New
 Contributor
  • 4 replies
  • February 18, 2025

Hello,

I was unable to use the USA 10 day add on.

How can I get a refund?

Thanks

Ian


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2941 replies
  • February 20, 2025

Hey there ​@IanMor, we’re very sorry to hear that.

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler

 

 


  • New
 Contributor
  • 1 reply
  • March 2, 2025

This won't help everyone, but after trawling the internet I have discovered that in the USA  you cannot connect to the AT&T network to make calls (although data may work) if you have a Chinese phone (Huawei, Xiaomi) no matter what your roaming deal is. Unfortunately AT&T is the preferred partner for 3 ( whose network Id leases). Manually changing your roaming network to TMobile or another id roaming partner should fix the problem. It worked for me and my wife. Hopefully this will help someone.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8003 replies
  • March 2, 2025

Hi ​@Gezzadude,

Thanks for sharing your experience.

Hopefully this will help others in the Community.

 

Kash