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Question

Roam beyond issues in Turkey

M
Community Member

Having bought a roam beyond data add on for Turkey I couldn’t get it to work. Having tried all work arounds still not working. ID mobile agent kept telling me that I needed to connect to the Avea network but that wasn’t showing up under available networks. Agent escalated to technical team and tells me that I need to wait 24 hours. After doing a quick google search it turns out that AVEA actually shows up on your phone as Turk Telecom. It would be good if ID mobile agents knew this! Would save a lot of time. Paid for 5 days roaming but actually will only get 4 after the issues today. Not happy ID mobile 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12039 replies
    • March 10, 2025

    Pity about the iD advisers, ​@M Camp - perhaps they looked at this community article.

    Forum member (non-iD)
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7861 replies
    • March 11, 2025

    Hi ​@M Camp 

     

    Sorry to hear this, while roaming it would be worth trying any networks that show up to connect to manually, the ones in the article mentioned by ​@andewhite are the ones we work with, but it is possible they change the name displayed on their side.

     

    Tom

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