Roam Beyond USA not working

Hey there ​@LindsayJ, we’re sorry to hear that.

Have you tried restarting your phone and resetting network settings?

Secondly, what network are you connected to?

If you feel vulnerable at all and you can, we’d recomemend calling our vulnerable customers phone-line on 0800 049 2376.

Thanks,

Tyler

Hi 

yes I have restarted my phone etc. 

Network - T Mobile

Is there any update on this ? 
Still out in the USA having to travel between places for work and still without the data roaming that I paid for. 

Hi ​@LindsayJ 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

Private messaged several days ago giving the responses asked for. 
No reply. 
Not fixed. 
Still travelling on my own 
no connection. 
Getting texts from ID to say I am being charged extra for receiving texts. 
No confirmation that I will NOT be charged for the add on that I paid for. 

Anyone paying for this stuff and relying on it for safety please beware. 

Hi ​@LindsayJ,

I can see that we have responded to your query via PM.

If you require further assistance, please let us know.

Kash

Thank you. 
I have been refunded the money that I paid for the add on. 
But there is no explanation as to why it didn’t work which is a concern when travelling again

Hello ​@LindsayJ 

Thank you for updating the thread and letting us know you received the refund. 

We are taking onboard the information/feedback provided to us regarding any service errors with the add on. 

Thanks, 

Nat

is the roaming in US working now?

Hi ​@G3000 

Thanks for getting in touch. 

Are you currently experiencing an issue whilst roaming in the USA?

Thanks, 

Nat 

I'm not in the US yet. Is anyone able to confirm if it works fine currently?

The latest private message that I had said it was still being looked into. 
I have also been charged for roaming that I was forced to use when out and about because the add on didn’t work. I have asked for a refund.  
G3000 I would advise you to get a guarantee that it will work before you go as I was left totally high and dry for over 2 weeks. 

​@LindsayJ was the signal working? were you able to send / receive normal text? Thanks 

I sent 1 text and was charged for it. After that just had to use my phone when on wi-fi. 
 

Thank you for your reply ​@G3000 

The add ons available only apply to data so calls and texts will be charged. 

We would recommend taking a look at the charges here. 

If you have a spend cap, this would need to be raised to a suitable limit in order to use the service. 

Please let us know if you have any questions. 

Thanks, 

Nat