I’m currently in Germany, one of ID’s roam free destinations, and using an iD eSIM. However, despite my plan refreshing yesterday (15th August), my data has stopped working. As I’m currently travelling through a foreign country, this is a big problem, and would appreciate an explanation as soon as is possible. Thanks!
Question
Roam Free Data not working, despite UK data just refreshing
+11Hi
Thank you for reaching out, and I'm sorry to hear that your mobile data has stopped working while you're travelling in Germany. I understand how inconvenient this must be, especially when you're relying on your service while abroad.
As Germany is one of iD Mobile's inclusive roaming destinations, please first check that your handset and eSIM are correctly configured for roaming and mobile data.
We've provided a detailed troubleshooting guide here:
I'm abroad and roaming is not working – what should I do?
Please work through the steps in the guide and then restart your handset and test your mobile data again.
If your data is still not working after completing the troubleshooting, please contact us via Live Chat. Our team will be able to complete the necessary security checks, review your account and investigate the roaming issue further.
We apologise again for the inconvenience and appreciate your patience.
Owethu
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