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Roaming

  • February 3, 2025
  • 8 replies
  • 88 views

Liz Roberts
New
 Contributor

I am unable to activate roaming in Italy, as I didn't turn it on in the UK.  Is there anything I can do?

8 replies

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  • iD Mobile Employee
  • 2066 replies
  • February 5, 2025

Hi ​@Liz Roberts 

 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with roaming in Italy. 

Do you have access to the app? If so, you can attempt to activate the service from there.

 

Please do let us know. 

 

Thanks, 

 

Nat 


Liz Roberts
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • February 5, 2025

I am still unable to activate roaming 😪


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • February 6, 2025

Hey there ​@Liz Roberts, sorry to hear that.

 

Have you enabled roaming via the iD Mobile app/website, and also via your phone’s own settings?

 

If not working, what happens when you try please?

 

Thanks,

Tyler


Liz Roberts
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • April 12, 2025

I have activated on the immobile app, but roaming is greyed out on my phones settings

 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2730 replies
  • April 13, 2025

Have you tried rebooting the phone?


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • April 15, 2025

Hey there ​@Liz Roberts, sorry to hear that.

 

What phone do you have please? Are you currently abroad, and if so, where?

 

Thanks,

Tyler


Liz Roberts
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • April 15, 2025

Hi, I've sorted the issue now, but thanks for getting back to me 😀


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 631 replies
  • April 16, 2025

This is great to hear! Hope you have a lovely trip ​@Liz Roberts