Skip to main content

Roaming

  • February 3, 2025
  • 8 replies
  • 108 views

Liz Roberts
New Contributor

I am unable to activate roaming in Italy, as I didn't turn it on in the UK.  Is there anything I can do?

8 replies

Forum|alt.badge.img+22
  • iD Mobile Employee
  • 2497 replies
  • February 5, 2025

Hi ​@Liz Roberts 

 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with roaming in Italy. 

Do you have access to the app? If so, you can attempt to activate the service from there.

 

Please do let us know. 

 

Thanks, 

 

Nat 


Liz Roberts
New Contributor
  • Author
  • New Contributor
  • 3 replies
  • February 5, 2025

I am still unable to activate roaming 😪


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 6659 replies
  • February 6, 2025

Hey there ​@Liz Roberts, sorry to hear that.

 

Have you enabled roaming via the iD Mobile app/website, and also via your phone’s own settings?

 

If not working, what happens when you try please?

 

Thanks,

Tyler


Liz Roberts
New Contributor
  • Author
  • New Contributor
  • 3 replies
  • April 12, 2025

I have activated on the immobile app, but roaming is greyed out on my phones settings

 


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 3633 replies
  • April 13, 2025

Have you tried rebooting the phone?


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 6659 replies
  • April 15, 2025

Hey there ​@Liz Roberts, sorry to hear that.

 

What phone do you have please? Are you currently abroad, and if so, where?

 

Thanks,

Tyler


Liz Roberts
New Contributor
  • Author
  • New Contributor
  • 3 replies
  • April 15, 2025

Hi, I've sorted the issue now, but thanks for getting back to me 😀


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • 2000 replies
  • April 16, 2025

This is great to hear! Hope you have a lovely trip ​@Liz Roberts