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roaming

  • April 30, 2025
  • 1 reply
  • 18 views
T
Community Member

I am currently on holiday in Norfolk UK. I have received messages regarding roaming charges and think I have been charged my data cap of £5 when I have never left the country.  How do I go about getting this refunded?

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • May 1, 2025

    Hey there ​@treed3, we’re sorry to hear that. It’s likely that you somehow connected to the maritime network (ships network) whilst near the sea, which does incur charges. However, of course, we wouldn’t look to charge you for this.

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

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