Hey there ​@Kermo17, sorry to hear that. Are you already abroad currently? If so also, where are you abroad?

Thanks,

Tyler

I also have this problem, couldn't turn it on when abroad, since come home to the UK and still can't turn it on. Says roaming is on on my I'd services but greyed out to turn on in settings. Following this thread for solution hopefully! 

Hi ​@HannahKD 

Sorry to hear that, you should be able to toggle it from the UK, it might not be possible to toggle when already abroad.

Have you tried resetting network settings?

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

Tom

Hi, 

Yes tried that and the option is still greyed out? 

Hi ​@HannahKD 

Is mobile data switched on when doing this?

Tom

Hi Tom

Yes it was. Should I try it with it turned off?

Thanks 

Hi, 

I just tried it again with mobile network turned off, Reset, turned phone off and on again. Tried it with mobile network turned on, Reset, and then turned phone off and on again nd it's still greyed out... 😬

Hey there ​@HannahKD, if data roaming is greyed out, this typically points towards a system or device issue as opposed to our network, and may indicate a fault with the device itself, as I don’t believe we can turn this back on for you. I’d recommend contacting your phone manufacturer in the initial instance to see what they suggest and if they can resolve this for you, and then let us know how you get on.

Thanks,

Tyler

Hi All

I'm told because I left the UK with my roaming switched of on my device it won't turn on when I arrive in Spain even if it shows roaming is turned on on my ID app.

You have to switch roaming on before leaving the UK.

Thanks