Roaming add on not working in Turkey

Hi ​@Haz83 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with your add on. 

when you have searched for a network, have you tried all available options?

Thanks

Natalie 

I am so experiencing the same problem purchased an add on for turkey it does not work I have gone through all of the troubleshooting things and nothing has resolved this . Please help

Hi ​@Blamps2804,

Sorry to hear you’re having issues with your Turkey add-on not working.

Please note that in order to get your services to work, your phone needs to be connected to one of our local roaming partner networks. If the device isn’t connected to a supported network, the add-on won’t be able to activate properly even if it’s been purchased. The below are our roaming network partners:

• AVEA
• Turckcell
• Telekom

In Turkey, you may need to manually select a network in your settings rather than relying on automatic selection.

Here are a few steps you can try:

• Go to Settings > Mobile Network > Network Operators
• Turn off Automatic selection
• Wait for available networks to load and try selecting a different local network option (one of our roaming partners)
• Restart your phone after selecting

You can also try a Network Settings Reset, which often helps refresh roaming connections:

• iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
• Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth

After this, restart your device and try again.

If it still doesn’t connect after trying the above, please let us know so that we can look into the next steps.

Regards,

Gemma M

The iD Mobile Social Media Team