Roaming charge- but not left the UK! | iD Mobile Community
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Roaming charge- but not left the UK!

  • April 16, 2025
  • 4 replies
  • 148 views

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! I’m on the Norfolk coast,  Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

Best answer by WelshPaul

Turn off roaming! If you’re near the coast or if the conditions are right, you may end up connecting to a foreign network, ferry or cruise ship.

4 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • April 16, 2025

Hi ​@M19turner 

I am super sorry to hear this! Have you been out to see at all? Have you switched off roaming? 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 19, 2025

Turn off roaming! If you’re near the coast or if the conditions are right, you may end up connecting to a foreign network, ferry or cruise ship.


  • Author
  • New Contributor
  • April 19, 2025

No, not been out to sea!

I’ve been to the same beach multiple times and it has never happened before, and I was with 5 others who it didn’t happen to either!

Didn’t realise roaming was still on, on my phone but it’s switched off now 👍 Id are sorting it for me thankfully.


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  • iD Mobile Employee
  • April 21, 2025

Hi ​@M19turner 

 

Glad to hear this is getting sorted for you. 

Please let us know if you have any questions or require any further support.

 

Thanks, 

 

Natalie