Roaming charge when bill cap is on

Why I was charged for roaming offshore on the vessel if my bill cap was on 0£,please maybe someone had same issue? Doesn't look right.

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+24

Hey there @Ramizs Gulijevs, we’re sorry to hear that.

Was your bill cap set to £0.00 before the charge was made?

Thanks,

Tyler

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Hello,

Yes, I always had it on 0£

And never had problem before

+25

Hi @Ramizs Gulijevs

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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