Skip to main content

roaming charged and bought bolt on

  • February 16, 2025
  • 4 replies
  • 94 views
Andy Parker
New
 Contributor

I purchased a roaming bolt on for usa before I came to usa (here now). I have roaming on within phone settings and app but I have been charged. Please ensure these charges are not charged to my account and I will put roaming back on within my phone. If this isn't done today, I will need reimbursement of charges and bolt on. I currently can't use my phone away from wifi which I need for my holiday so it will ruin it unless it is sorted.

    4 replies

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 17, 2025

    Hey there ​@Andy Parker, we’re very sorry to hear that.

     

    To confirm, is the roaming add-on working or not please?

     

    What network are you connected to?

     

    Also, what have you been charged please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Andy Parker
    New
 Contributor
    • Andy Parker
    • Author
    • New
 Contributor
    • 2 replies
    • February 17, 2025

    It's on automatic for connect, seems like it's working but made a call and texts and been charged. I wanted calls and text at I have 500 gb already to use. I have to keep in contact with work and airport transport company. My next bill has gone up £54 already. I'll be leaving ID if this doesn't get sorted out.

    Daz_S
    Gold Contributor
    Forum|alt.badge.img+21
    • Daz_S
    • Gold Contributor
    • 1628 replies
    • February 19, 2025

    Just in case you missed it Andy. The roam beyond add-on is currently data only - it does state this. To highlight this I have previously called it the roam beyond data add-on in case others didn’t read what they thought they were getting.

     

    Also

    Roam Beyond add-ons are designed for those exploring destinations like the USA, India, Australia, and beyond. While they’re data-only (no calls or texts), you can still stay in touch using apps like iMessage, WhatsApp, FaceTime, and Messenger. Here’s the rundown of our Roam Beyond add-on options:

     

    Duration Data Price
    1 Day 2GB £5
    5 Days 10GB £20
    10 Days 20GB £35

     

    These add-ons are available in ten popular destinations: USA, India, Morocco, South Africa, New Zealand, Turkey, Mexico, Australia, Hong Kong, and Switzerland.

    (I highlighted in red and copied from)

     

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    Andy Parker
    1 person likes this
    • Andy Parker
      Andy Parker
    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 21, 2025

    Thank you for your reply ​@Andy Parker 

     

    We are very sorry for any confusion with the purchase but the roam beyond service is only for data. 

    Calls and texts would be a charged service. Where possible, we would recommend using data/WiFi for calls.

    Also, if you have not already, the option to set a spend cap is available via your iD Mobile app. 

     

    Thanks, 

     

    Nat 

    Reply.


    Terms & Conditions