roaming charged and bought bolt on

Hey there ​@Andy Parker, we’re very sorry to hear that.

To confirm, is the roaming add-on working or not please?

What network are you connected to?

Also, what have you been charged please?

Thanks,

Tyler

It's on automatic for connect, seems like it's working but made a call and texts and been charged. I wanted calls and text at I have 500 gb already to use. I have to keep in contact with work and airport transport company. My next bill has gone up £54 already. I'll be leaving ID if this doesn't get sorted out.

Just in case you missed it Andy. The roam beyond add-on is currently data only - it does state this. To highlight this I have previously called it the roam beyond data add-on in case others didn’t read what they thought they were getting.

Also

Roam Beyond add-ons are designed for those exploring destinations like the USA, India, Australia, and beyond. While they’re data-only (no calls or texts), you can still stay in touch using apps like iMessage, WhatsApp, FaceTime, and Messenger. Here’s the rundown of our Roam Beyond add-on options:

 

Duration	Data	Price
1 Day	2GB	£5
5 Days	10GB	£20
10 Days	20GB	£35

 

These add-ons are available in ten popular destinations: USA, India, Morocco, South Africa, New Zealand, Turkey, Mexico, Australia, Hong Kong, and Switzerland.

(I highlighted in red and copied from)

Thank you for your reply ​@Andy Parker 

We are very sorry for any confusion with the purchase but the roam beyond service is only for data. 

Calls and texts would be a charged service. Where possible, we would recommend using data/WiFi for calls.

Also, if you have not already, the option to set a spend cap is available via your iD Mobile app. 

Thanks, 

Nat