Skip to main content

roaming charged and bought bolt on

  • February 16, 2025
  • 4 replies
  • 94 views

Andy Parker
New
 Contributor

I purchased a roaming bolt on for usa before I came to usa (here now). I have roaming on within phone settings and app but I have been charged. Please ensure these charges are not charged to my account and I will put roaming back on within my phone. If this isn't done today, I will need reimbursement of charges and bolt on. I currently can't use my phone away from wifi which I need for my holiday so it will ruin it unless it is sorted.

4 replies

Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2941 replies
  • February 17, 2025

Hey there ​@Andy Parker, we’re very sorry to hear that.

 

To confirm, is the roaming add-on working or not please?

 

What network are you connected to?

 

Also, what have you been charged please?

 

Thanks,

Tyler


Andy Parker
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • February 17, 2025

It's on automatic for connect, seems like it's working but made a call and texts and been charged. I wanted calls and text at I have 500 gb already to use. I have to keep in contact with work and airport transport company. My next bill has gone up £54 already. I'll be leaving ID if this doesn't get sorted out.


Daz_S
Gold Contributor
Forum|alt.badge.img+21
  • Gold Contributor
  • 1628 replies
  • February 19, 2025

Just in case you missed it Andy. The roam beyond add-on is currently data only - it does state this. To highlight this I have previously called it the roam beyond data add-on in case others didn’t read what they thought they were getting.

 

Also

Roam Beyond add-ons are designed for those exploring destinations like the USA, India, Australia, and beyond. While they’re data-only (no calls or texts), you can still stay in touch using apps like iMessage, WhatsApp, FaceTime, and Messenger. Here’s the rundown of our Roam Beyond add-on options:

 

Duration Data Price
1 Day 2GB £5
5 Days 10GB £20
10 Days 20GB £35

 

These add-ons are available in ten popular destinations: USA, India, Morocco, South Africa, New Zealand, Turkey, Mexico, Australia, Hong Kong, and Switzerland.

(I highlighted in red and copied from)

 


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 21, 2025

Thank you for your reply ​@Andy Parker 

 

We are very sorry for any confusion with the purchase but the roam beyond service is only for data. 

Calls and texts would be a charged service. Where possible, we would recommend using data/WiFi for calls.

Also, if you have not already, the option to set a spend cap is available via your iD Mobile app. 

 

Thanks, 

 

Nat