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roaming charges

  • 29 September 2024
  • 1 reply
  • 55 views

Just upgraded my monthly plan and got a message saying my roaming allowance had been fully used up. What's going on?

Best answer by Tyler

Hey there @johnnied_62, welcome to Community!

 

We’re aware of an error when customers change plan/upgrade at the moment, some customers receive this text in error. If you’re not abroad, or received this after changing plan, please ignore and accept our sincere apologies for the confusion.

 

Thank you,

Tyler

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • Answer
  • October 3, 2024

Hey there @johnnied_62, welcome to Community!

 

We’re aware of an error when customers change plan/upgrade at the moment, some customers receive this text in error. If you’re not abroad, or received this after changing plan, please ignore and accept our sincere apologies for the confusion.

 

Thank you,

Tyler