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roaming charges applying?

  • February 18, 2025
  • 7 replies
  • 132 views
C
Community Member

I’m in France and I received this sms as soon as I arrived:

“Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming”

 

I have roaming switched on. Am I going to be charged, and if so why? The info in the link says my allowance can be used while roaming. 

Best answer by Natalie W

Hi ​@ChrisN12 

 

Thanks for getting in touch. 

 

We are sorry to hear you have received this message and appreciate it must be confusing. 

France is included in our roaming destinations. When you are connected, can you please confirm the network you are connected to in France?

 

Thanks, 

 

Nat 

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    7 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • Answer
    • February 21, 2025

    Hi ​@ChrisN12 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you have received this message and appreciate it must be confusing. 

    France is included in our roaming destinations. When you are connected, can you please confirm the network you are connected to in France?

     

    Thanks, 

     

    Nat 

    A
    New
 Contributor
    • ab744
    • New
 Contributor
    • 3 replies
    • April 19, 2025

    Hello Nat ​@Natalie W,

    I’ve just received the same message as ​@ChrisN12 whilst in Canada. However unlike Chris, I have NOT turned on my ‘data roaming’ and only received the introductory message from idmobile advising your charges whilst in Canada.

    ​Would you be able to advise the reason for this message and the consequential reason for being charged?

    Many thanks,

    ab744.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • April 21, 2025

    Hi ​@ab744 

     

    Thanks for getting in touch. 

    Can you please access your iD Mobile app and check if the data roaming service is showing enabled there?

     

    Thanks, 

     

    Natalie 

    A
    New
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    • ab744
    • New
 Contributor
    • 3 replies
    • April 21, 2025

    Good afternoon Natalie,

    I can confirm I turned off the data roaming + international calls services before entering Canada.

    I have now noticed £0.07 has been added to my bill, presumably as a result of receiving the text. Would you be able to advise the reason for this additional charge to my bill?

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • April 21, 2025

    Hi ​@ab744 

     

    Thanks for confirming. 

    Does your app/invoice state was the charge is specifically for?

     

    Natalie 

    A
    New
 Contributor
    • ab744
    • New
 Contributor
    • 3 replies
    • April 22, 2025

    Apologies for the delay in getting back to you Natalie.

    As this was a recent charge, I am unable to view the reason for the charge.

    It would therefore be very helpful if you were able to advise the reason why from your end and get back to me privately.

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 23, 2025

    Hi ​@ab744 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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