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Question

roaming charges applying?

  • February 18, 2025
  • 1 reply
  • 18 views

I’m in France and I received this sms as soon as I arrived:

“Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming”

 

I have roaming switched on. Am I going to be charged, and if so why? The info in the link says my allowance can be used while roaming. 

1 reply

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  • iD Mobile Employee
  • 1854 replies
  • February 21, 2025

Hi ​@ChrisN12 

 

Thanks for getting in touch. 

 

We are sorry to hear you have received this message and appreciate it must be confusing. 

France is included in our roaming destinations. When you are connected, can you please confirm the network you are connected to in France?

 

Thanks, 

 

Nat