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Roaming charges in Norfolk?

  • April 30, 2025
  • 1 reply
  • 24 views

Johnbryant70
Community Member

Earlier today my wife and zi received two texts saying we were being charged for data roaming, however, we are not abroad but actually in the Uk on the North Norfolk coast!  Please can we have some confirmation that no additional charges will be taken please?

thanks 

Best answer by Siân

Sorry to hear this ​@Johnbryant70 

It appears that some users in Norfolk, particularly those near the coast, have been experiencing roaming charges despite not leaving the UK. This issue seems to be caused by mobile phones connecting to foreign networks, such as those on ferries or cruise ships, which are operating in the nearby shipping lanes.

We would advised to:

  • Disable roaming on your device and mobile account to avoid unexpected charges
  • Set your bill cap to 0 to prevent out-of-plan changes

We will pop you a message about this so we can check for charges.

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1 reply

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1174 replies
  • Answer
  • April 30, 2025

Sorry to hear this ​@Johnbryant70 

It appears that some users in Norfolk, particularly those near the coast, have been experiencing roaming charges despite not leaving the UK. This issue seems to be caused by mobile phones connecting to foreign networks, such as those on ferries or cruise ships, which are operating in the nearby shipping lanes.

We would advised to:

  • Disable roaming on your device and mobile account to avoid unexpected charges
  • Set your bill cap to 0 to prevent out-of-plan changes

We will pop you a message about this so we can check for charges.