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Roaming data toggle is swithed on, but I cannot make calls or use data

  • January 10, 2025
  • 1 reply
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S
Community Member

My iPhone 12 Roaming data toggle is switched on, but I still cannot make calls or use data in Saint Lucia while on holiday 

Best answer by Tyler

Hey there ​@Salacia, sorry to hear that.

 

Have you enabled roaming via both the iD Mobile app/website and also your phone’s own settings?

 

Have you also increased your bill cap to allow for charges to go through?

 

Thanks,

Tyler

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
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    • Answer
    • January 11, 2025

    Hey there ​@Salacia, sorry to hear that.

     

    Have you enabled roaming via both the iD Mobile app/website and also your phone’s own settings?

     

    Have you also increased your bill cap to allow for charges to go through?

     

    Thanks,

    Tyler

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