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Roaming in Band 2, can’t txt or call


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Hi. I’ve been roaming in Macedonia for over a month without any issues. I have unlimited minutes and texts. I was able to use everything up until last week when my calls stopped going through. My internet works, but I cant call and text. Tried to sort this out with live chat support team but no joy. Please help! 😭 

Best answer by andewhite

Okay @Aria, if the iD Mobile Live Chat advisers couldn’t help, maybe try sending iD a private message using Facebook Messenger.

Members of this iD forum, like us, can’t look at iD customers accounts.

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andewhite
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  • June 17, 2024

Perhaps you’ve hit the iD roaming fair usage barrier, @Aria

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy 

 


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  • June 17, 2024

@andewhite This seems to be more about the fair internet usage, which I don’t have a problem with. My internet works perfectly. It’s just the outgoing calls and texts. I have definitely not used and abused them 👀 Very normal minimal usage …


andewhite
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  • June 17, 2024

Okay @Aria, if the iD Mobile Live Chat advisers couldn’t help, maybe try sending iD a private message using Facebook Messenger.

Members of this iD forum, like us, can’t look at iD customers accounts.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5108 replies
  • July 3, 2024

Hey there @Aria, welcome to Community!

 

We recently had an issue with some customers calling/texting in North Macedonia which we’ve now recently resolved, are you still having issues?

 

Thanks,

Tyler