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Roaming in France

  • June 13, 2024
  • 6 replies
  • 1029 views

I am in France and my phone won't connect to the mobile network. I have roaming set to on and APN settings seem to be correct. But can't make calls or connect to internet except via WiFi. Any suggestions please?

Best answer by andewhite

Ok my deal with idmobile is unlimited calls text and internet does this apply to France 

Yes @John Gareth Carlyon, France is one of the iD Mobile inclusive roaming destinations, where you can use your UK plan allowances.

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6 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 1, 2024

Hi @hayes.rj 

 

Sorry to hear this, have you tried manually connecting to our network partners there instead of automatic network selection?

 

Our network partners in France are Orange, Free Mobile, BYTEL and BOUYGTEL.

 

Tom


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  • Helpful Contributor
  • July 1, 2024

If you haven’t roamed before it’s possible roaming isn’t enabled on your account, have you logged in to check that? Otherwise you can ask an agent to check through support.


John Gareth Carlyon
New Contributor

Ok  my deal is unlimited call text and internet 

does this apply to Fra


John Gareth Carlyon
New Contributor

Ok my deal with idmobile is unlimited calls text and internet does this apply to France 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 16, 2024

Ok my deal with idmobile is unlimited calls text and internet does this apply to France 

Yes @John Gareth Carlyon, France is one of the iD Mobile inclusive roaming destinations, where you can use your UK plan allowances.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 29, 2024

Hi @John Gareth Carlyon 

 

Yes, you’ll be able to use your iD Mobile plan while in France and up to 30GB of your data allowance.

 

Tom