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I'm in Ukraine just now and not able to use my mobile data. I've looked into that before going and it said you can get free calls, texts and data. Thanks in advance 

Hi @Olesya Dolatowska 

 

Sorry to hear this, how are calls and texts?

 

Have you tried a network settings reset while roaming?

 

For iPhone;

Settings > General > Transfer or Reset sDevice] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

Thanks so much for the reply. I've not tried phone calls, I've used text and it worked (not sure if I was charged for it or not) I have also tried to reset mobile network settings but unfortunately nothing has changed 😕

Hi @Olesya Dolatowska,

I would recommend contacting our Live Chat Team.

The team can check the account and carry out any troubleshooting with you.

 

Kash

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