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roaming not working in Europe

  • July 30, 2024
  • 12 replies
  • 670 views
Suzi Griffin
Community Member

I have not been able to connect in France or Belgium. I'm going to Germany tomorrow and I'm fully expecting the same problem.

I have turned on data roaming and I have more than enough data available and allowed WiFi calling. But can not connect to the internet or make or receive calls. When I try, I get an English message telling me that the call can't be connected.

This is extremely frustrating and I am SO close to changing my provider. 

I have a OnePlus phone. The same thing happened last year when I had a Samsung. So it's not the fault of the phone.

Thanks in anticipation for your support 

Suzi

Best answer by Matthew T

Hey @Suzi Griffin,

Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

Thanks.

    12 replies

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • Answer
    • August 5, 2024

    Hey @Suzi Griffin,

    Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

    Thanks.

    iD Community Manager
    L
    New Contributor
    • Leopard69
    • New Contributor
    • July 7, 2025

    I have data roaming on, switched my phone on/off and it still does not work. It worked in Iceland a short while ago. 

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 7, 2025

    Hi ​@Leopard69 

     

    Which device are you using?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Leopard69
    • New Contributor
    • July 7, 2025

    It's an samsung s22

    L
    Helpful Contributor
    Forum|alt.badge.img+3
    • L0rdvega
    • Helpful Contributor
    • July 8, 2025

    Is the roaming enabled in the ID Mobile app? Weirdly it is off by default

    Open the ID Mobile app

    Click Plan on the bottom

    Go to Manage ID Services

    Select roaming

    I used my roaming in Spain and Latvia in literally the last month with no issues

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • July 8, 2025

    Hi ​@Leopard69 

     

    Have you checked as ​@L0rdvega suggests? It could be switched off in the app.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • Disae
    • New Contributor
    • December 4, 2025

    I have just had the exact same problem in France and Belgium. Roaming is switched on in the app and on the phone but nothing. I used a Lebara sim and it worked perfectly as did giffgaff and Lyca. I have decided  it is time to leave 

    C
    New Contributor
    • CourtneyHJH
    • New Contributor
    • April 9, 2026

    Did anyone get a solution to this? Just wait it out? I have tried everything to reset mobile data and kinda need it abroad. Any help would be great :)

    A
    New Contributor
    • Awrah
    • New Contributor
    • April 9, 2026

    Did anyone get a solution to this? Just wait it out? I have tried everything to reset mobile data and kinda need it abroad. Any help would be great :)

    Same issue here. I'm in France and it's just stopped after 4 days of being fine. No fixed work, both Samsung and ID related. 

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • April 9, 2026

    Hi ​@CourtneyHJH, ​@Awrah,

    We're aware that some customers are unable to use Mobile Data (4G/5G) abroad. Our team is working with our network partner, Three UK, to fix this as soon as possible.

    While we fix this, you can try switching your phone to Airplane mode for 60 seconds. Turn it back off after the 60 seconds are up, and your mobile data should reconnect.

    We're sorry for the disruption and thank you for your patience.

    For the latest updates, please visit our Service Status page for details.

    Thanks.

    iD Community Manager
    S
    New Contributor

    ​@Matthew T Ive also had this problem.  I have been in France twice over the last month and both times roaming would not connect on my iPad.  I did report to iD on chat after the first time and was told it should work and everything was set up correctly.  Second trip - same problem.  I am away again in a couple not weeks.  Has this been fixed or can i cancel and move to another provider that works?

    Regards

    Simon

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Gemma M
    • iD Mobile Employee
    • April 15, 2026

    Hi ​@Simonscubasimon,

     

    Thanks for bringing this to our attention, and I’m really sorry to hear about the issues you’ve experienced.

     

    When roaming abroad, it’s important to make sure your phone is connected to a supported network partner. In France, the recommended networks are Orange, Free Mobile, BYTEL or BOUYGTEL.

     

    If you’re still experiencing issues after connecting to one of these networks, please let us know and we’ll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Tesm

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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