Skip to main content
Solved

roaming not working in Europe

Suzi Griffin
Community Member

I have not been able to connect in France or Belgium. I'm going to Germany tomorrow and I'm fully expecting the same problem.

I have turned on data roaming and I have more than enough data available and allowed WiFi calling. But can not connect to the internet or make or receive calls. When I try, I get an English message telling me that the call can't be connected.

This is extremely frustrating and I am SO close to changing my provider. 

I have a OnePlus phone. The same thing happened last year when I had a Samsung. So it's not the fault of the phone.

Thanks in anticipation for your support 

Suzi

Best answer by Matthew T

Hey @Suzi Griffin,

Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

Thanks.

View original

    6 replies

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1999 replies
    • Answer
    • August 5, 2024

    Hey @Suzi Griffin,

    Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

    Thanks.

    iD Community Manager
    L
    New
 Contributor
    • Leopard69
    • New
 Contributor
    • 2 replies
    • July 7, 2025

    I have data roaming on, switched my phone on/off and it still does not work. It worked in Iceland a short while ago. 

    A
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Anika A
    • iD Mobile Employee
    • 466 replies
    • July 7, 2025

    Hi ​@Leopard69 

     

    Which device are you using?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New
 Contributor
    • Leopard69
    • New
 Contributor
    • 2 replies
    • July 7, 2025

    It's an samsung s22

    L
    Helpful
 Contributor
    Forum|alt.badge.img+1
    • L0rdvega
    • Helpful
 Contributor
    • 55 replies
    • July 8, 2025

    Is the roaming enabled in the ID Mobile app? Weirdly it is off by default

    Open the ID Mobile app

    Click Plan on the bottom

    Go to Manage ID Services

    Select roaming

    I used my roaming in Spain and Latvia in literally the last month with no issues

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • July 8, 2025

    Hi ​@Leopard69 

     

    Have you checked as ​@L0rdvega suggests? It could be switched off in the app.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement