roaming not working in Europe | iD Mobile Community
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roaming not working in Europe

  • July 30, 2024
  • 7 replies
  • 489 views

Suzi Griffin
Community Member

I have not been able to connect in France or Belgium. I'm going to Germany tomorrow and I'm fully expecting the same problem.

I have turned on data roaming and I have more than enough data available and allowed WiFi calling. But can not connect to the internet or make or receive calls. When I try, I get an English message telling me that the call can't be connected.

This is extremely frustrating and I am SO close to changing my provider. 

I have a OnePlus phone. The same thing happened last year when I had a Samsung. So it's not the fault of the phone.

Thanks in anticipation for your support 

Suzi

Best answer by Matthew T

Hey @Suzi Griffin,

Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

Thanks.

7 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 5, 2024

Hey @Suzi Griffin,

Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

Thanks.


  • New Contributor
  • July 7, 2025

I have data roaming on, switched my phone on/off and it still does not work. It worked in Iceland a short while ago. 


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  • iD Mobile Employee
  • July 7, 2025

Hi ​@Leopard69 

 

Which device are you using?

 

Anika


  • New Contributor
  • July 7, 2025

It's an samsung s22


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  • Helpful Contributor
  • July 8, 2025

Is the roaming enabled in the ID Mobile app? Weirdly it is off by default

Open the ID Mobile app

Click Plan on the bottom

Go to Manage ID Services

Select roaming

I used my roaming in Spain and Latvia in literally the last month with no issues


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 8, 2025

Hi ​@Leopard69 

 

Have you checked as ​@L0rdvega suggests? It could be switched off in the app.

 

Tom


  • New Contributor
  • December 4, 2025

I have just had the exact same problem in France and Belgium. Roaming is switched on in the app and on the phone but nothing. I used a Lebara sim and it worked perfectly as did giffgaff and Lyca. I have decided  it is time to leave