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roaming not working in Europe

  • July 30, 2024
  • 1 reply
  • 270 views
Suzi Griffin
Community Member

I have not been able to connect in France or Belgium. I'm going to Germany tomorrow and I'm fully expecting the same problem.

I have turned on data roaming and I have more than enough data available and allowed WiFi calling. But can not connect to the internet or make or receive calls. When I try, I get an English message telling me that the call can't be connected.

This is extremely frustrating and I am SO close to changing my provider. 

I have a OnePlus phone. The same thing happened last year when I had a Samsung. So it's not the fault of the phone.

Thanks in anticipation for your support 

Suzi

Best answer by Matthew T

Hey @Suzi Griffin,

Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

Thanks.

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    1 reply

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • Answer
    • August 5, 2024

    Hey @Suzi Griffin,

    Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

    Thanks.

    iD Community Manager

    Reply.


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