Roaming not working in Spain - v stressful please help!

Hi,

im in Norway and I have had the same exact problem for the first time!

need a resolution quick! 

I’m in Germany and am getting the same msg this morning 

Exact same issue in Hungary PDP failure  tried the network reset, toggled on and off etc no joy. Anyone help?

Hi I am having the same problem in the Netherlands! I’ve been here for 5 days and today I wake up to my roaming not working and saying ‘PDP authentication failure’ I have reset my phone, updated it, taken the sim in and out and reset network settings and still not working! It’s almost impossible to do anything abroad without data so this is really frustrating! 

I have reset my network settings too! Extremely frustrating. Hopefully there is a fix or anyone can suggest something else apart from buying a different carriers sim while here 

Hello,

I’m having the same problem while in Spain!

I’ve been here since Tuesday and it’s been working fine until this morning when I woke up to this issue.

I tried everything too. It seems to be a general problem. Has anyone tried to contact ID Mobile?

Hi ​@Jwbee, ​@Jjmookie123, ​@Saxylydz, ​@Kudablue, ​@CourtneyHJH, ​@Mirihdez,

We're aware that some customers are unable to use Mobile Data (4G/5G) abroad. Our team is working with our network partner, Three UK, to fix this as soon as possible.

While we fix this, you can try switching your phone to Airplane mode for 60 seconds. Turn it back off after the 60 seconds are up, and your mobile data should reconnect.

We're sorry for the disruption and thank you for your patience.

For the latest updates, please visit our Service Status page for details.

Thanks.

In Spain, still only WiFi works. Not good enough id, get this fixed 

Hi ​@Simloc24.

Thank you for your post. We’re sorry to hear you’re having issues while in Spain, that’s definitely not the experience we want for you.

Could you please try the following steps:

Restart your device
Ensure data roaming is enabled both in the iD Mobile app and in your device settings
Manually connect to a network such as Yoigo or Movistar

If you’re still having trouble after this, please let us know and we’ll be happy to investigate further for you.

Thanks,

Marquerita

The iD Mobile Team

Mobile data not working in Spain - all others in our group have data (with other networks) but I have to hotspot off them or use wifi in hotel. Please help! I have switched airplane mode on & off after 5 mins. I have switched the phone off for 10 mins. I have toggled everything off and on on the website and my iPhone settings.  

Hi ​@JanetB1.

I’m really sorry to hear you’re having issues with your mobile data while in Spain, especially as I understand how inconvenient this must be when others in your group are able to use their data.

Please try manually selecting a network on your phone and connect to either Movistar or Yoigo, as these are our preferred roaming partners in Spain. Once connected, restart your device and then test your data again.

If the issue continues after this, please let us know and we’ll be happy to investigate further for you.

Thanks,

Marquerita

The iD Mobile Team

I have just done all that, again, no change.  And I have been out for dinner with 2 friends from the uk who are both on ID mobile and are not having any issues.  They are on the identical contracts with similar amounts of data left.  The only difference we can see is that they are using esims where I am using a real sim.  I have checked and I could use an eSIM, so please can you urgently email me one so I can try that to get back online. If it is not working by tomorrow morning I will have to buy a sim card here.  Shall I send you the bill?

FIXED!!! HOORAH! With absolutely no help from ID mobile I decided to order a replacement esim as I have a physical sim in my phone and that was the only difference between mine & my friends who had roaming in Spain.  I checked my phone was compatible with esims via the ID mobile app, and it took about 5 minutes to download (using hotel wifi) via app, and is now working perfectly so I have 30G free roaming for my few days in Spain.  I am really cross that ID mobile never suggested this easy fix, but hopefully my experience will help others. Feeling very smug that I’ve fixed it, but pretty unimpressed with ID mobile :-(

Hi ​@JanetB1.

Thank you for the update. We’re really glad to hear you’ve got your service working while you’re in Spain, and that your eSIM is now up and running successfully.

We’re sorry for the frustration you experienced and that this wasn’t suggested to you earlier. We appreciate how important it is to have clear and timely support when you’re travelling, and we’ll certainly take your feedback on board to help us improve how we guide customers in similar situations going forward.

We do our best to support both physical SIM and eSIM users, but we understand in your case a quicker suggestion could have made things much easier.

Thank you for taking the time to share your experience, we’re pleased you’re now connected, and we appreciate your feedback.

Thanks,

Marquerita

The iD Mobile Team