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Question

Roaming not working in Spain - v stressful please help!

  • April 9, 2026
  • 7 replies
  • 123 views

Hey all,

 

on holiday in Spain for a few weeks with my kids. Mobile roaming isn’t working at all - it’s switched on, on my iPhone and on ID Mobile app but nothing.

 

have manually changed networks and tried orange and Vodafone but this doesn’t seem to do anything. 
 

I didn’t get a rate advice text when I landed and the internet worked for the first hour but not at all now. When I try and use the internet I get a PDP Authentication error message pop up and no internet - can only use on WiFi.

 

any help would be greatly appreciated. Kids can’t get hold of me if they are out and about and I can’t get in contact with them which isn’t going to work 

7 replies

  • New Contributor
  • April 9, 2026

Hi,

im in Norway and I have had the same exact problem for the first time!

need a resolution quick! 


  • New Contributor
  • April 9, 2026

I’m in Germany and am getting the same msg this morning 


  • New Contributor
  • April 9, 2026

Exact same issue in Hungary PDP failure  tried the network reset, toggled on and off etc no joy. Anyone help?


  • New Contributor
  • April 9, 2026

Hi I am having the same problem in the Netherlands! I’ve been here for 5 days and today I wake up to my roaming not working and saying ‘PDP authentication failure’ I have reset my phone, updated it, taken the sim in and out and reset network settings and still not working! It’s almost impossible to do anything abroad without data so this is really frustrating! 


  • Author
  • New Contributor
  • April 9, 2026

I have reset my network settings too! Extremely frustrating. Hopefully there is a fix or anyone can suggest something else apart from buying a different carriers sim while here 


  • New Contributor
  • April 9, 2026

Hello,

I’m having the same problem while in Spain!

I’ve been here since Tuesday and it’s been working fine until this morning when I woke up to this issue.

I tried everything too. It seems to be a general problem. Has anyone tried to contact ID Mobile?


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • April 9, 2026

Hi ​@Jwbee, ​@Jjmookie123, ​@Saxylydz, ​@Kudablue, ​@CourtneyHJH, ​@Mirihdez,

We're aware that some customers are unable to use Mobile Data (4G/5G) abroad. Our team is working with our network partner, Three UK, to fix this as soon as possible.

While we fix this, you can try switching your phone to Airplane mode for 60 seconds. Turn it back off after the 60 seconds are up, and your mobile data should reconnect.

We're sorry for the disruption and thank you for your patience.

For the latest updates, please visit our Service Status page for details.

Thanks.