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Question

Roaming not working in Spain - v stressful please help!

Forum|Forum|5 months ago
April 9, 2026
18 replies
1381 views

Hey all,

on holiday in Spain for a few weeks with my kids. Mobile roaming isn’t working at all - it’s switched on, on my iPhone and on ID Mobile app but nothing.

have manually changed networks and tried orange and Vodafone but this doesn’t seem to do anything.

I didn’t get a rate advice text when I landed and the internet worked for the first hour but not at all now. When I try and use the internet I get a PDP Authentication error message pop up and no internet - can only use on WiFi.

any help would be greatly appreciated. Kids can’t get hold of me if they are out and about and I can’t get in contact with them which isn’t going to work

roaming

J

Jjmookie123

New Contributor

Hi,

im in Norway and I have had the same exact problem for the first time!

need a resolution quick!

S

Saxylydz

New Contributor

I’m in Germany and am getting the same msg this morning

K

Kudablue

New Contributor

Exact same issue in Hungary PDP failure tried the network reset, toggled on and off etc no joy. Anyone help?

C

CourtneyHJH

New Contributor

Hi I am having the same problem in the Netherlands! I’ve been here for 5 days and today I wake up to my roaming not working and saying ‘PDP authentication failure’ I have reset my phone, updated it, taken the sim in and out and reset network settings and still not working! It’s almost impossible to do anything abroad without data so this is really frustrating!

J

JwbeeAuthor

New Contributor

I have reset my network settings too! Extremely frustrating. Hopefully there is a fix or anyone can suggest something else apart from buying a different carriers sim while here

M

Mirihdez

New Contributor

Hello,

I’m having the same problem while in Spain!

I’ve been here since Tuesday and it’s been working fine until this morning when I woke up to this issue.

I tried everything too. It seems to be a general problem. Has anyone tried to contact ID Mobile?

Matthew T

iD Mobile Employee

Hi @Jwbee, @Jjmookie123, @Saxylydz, @Kudablue, @CourtneyHJH, @Mirihdez,

We're aware that some customers are unable to use Mobile Data (4G/5G) abroad. Our team is working with our network partner, Three UK, to fix this as soon as possible.

While we fix this, you can try switching your phone to Airplane mode for 60 seconds. Turn it back off after the 60 seconds are up, and your mobile data should reconnect.

We're sorry for the disruption and thank you for your patience.

For the latest updates, please visit our Service Status page for details.

Thanks.

iD Community Manager

S

Simloc24

New Contributor

In Spain, still only WiFi works. Not good enough id, get this fixed

M

Marquerita T

iD Mobile Employee

Hi @Simloc24.

Thank you for your post. We’re sorry to hear you’re having issues while in Spain, that’s definitely not the experience we want for you.

Could you please try the following steps:

Restart your device
Ensure data roaming is enabled both in the iD Mobile app and in your device settings
Manually connect to a network such as Yoigo or Movistar

If you’re still having trouble after this, please let us know and we’ll be happy to investigate further for you.

Thanks,

Marquerita

The iD Mobile Team

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J

JanetB1

New Contributor

Mobile data not working in Spain - all others in our group have data (with other networks) but I have to hotspot off them or use wifi in hotel. Please help! I have switched airplane mode on & off after 5 mins. I have switched the phone off for 10 mins. I have toggled everything off and on on the website and my iPhone settings.