Hi ​@JanetB1.

I’m really sorry to hear you’re having issues with your mobile data while in Spain, especially as I understand how inconvenient this must be when others in your group are able to use their data.

Please try manually selecting a network on your phone and connect to either Movistar or Yoigo, as these are our preferred roaming partners in Spain. Once connected, restart your device and then test your data again.

If the issue continues after this, please let us know and we’ll be happy to investigate further for you.

Thanks,

Marquerita

The iD Mobile Team

I have just done all that, again, no change.  And I have been out for dinner with 2 friends from the uk who are both on ID mobile and are not having any issues.  They are on the identical contracts with similar amounts of data left.  The only difference we can see is that they are using esims where I am using a real sim.  I have checked and I could use an eSIM, so please can you urgently email me one so I can try that to get back online. If it is not working by tomorrow morning I will have to buy a sim card here.  Shall I send you the bill?

FIXED!!! HOORAH! With absolutely no help from ID mobile I decided to order a replacement esim as I have a physical sim in my phone and that was the only difference between mine & my friends who had roaming in Spain.  I checked my phone was compatible with esims via the ID mobile app, and it took about 5 minutes to download (using hotel wifi) via app, and is now working perfectly so I have 30G free roaming for my few days in Spain.  I am really cross that ID mobile never suggested this easy fix, but hopefully my experience will help others. Feeling very smug that I’ve fixed it, but pretty unimpressed with ID mobile :-(

Hi ​@JanetB1.

Thank you for the update. We’re really glad to hear you’ve got your service working while you’re in Spain, and that your eSIM is now up and running successfully.

We’re sorry for the frustration you experienced and that this wasn’t suggested to you earlier. We appreciate how important it is to have clear and timely support when you’re travelling, and we’ll certainly take your feedback on board to help us improve how we guide customers in similar situations going forward.

We do our best to support both physical SIM and eSIM users, but we understand in your case a quicker suggestion could have made things much easier.

Thank you for taking the time to share your experience, we’re pleased you’re now connected, and we appreciate your feedback.

Thanks,

Marquerita

The iD Mobile Team

I have had an identical problem accessing data in Spain. This has occurred on three trips to Spain. Wi-Fi works perfectly and so does sending and receiving texts and calls. I have tried every fix known to man and nothing has worked. I think it’s time to say goodbye to ID mobile it just isn’t reliable abroad.

Pappa - have you tried ordering a replacement esim from within the ID mobile app whilst on WiFi?  It is sent instantly and worked straight away for me. Good luck 

Thank you! Yes I tried this the previous time and the eSIM never arrived. I am now back in the UK so cannot risk this happening again. 

Hi ​@Pappa,

To use the iD Mobile services in Spain you need to ensure that you are manually connected to Yoigo or Movistar.
Please do also try a network reset.

Thanks,
Hosai