roaming not working in usa

Hi, I have paid for data roaming in the USA (New York) and this is not working. Roaming is enabled on my services and paid for bolt on. Can you help please?

Hey there ​@Smansell94, sorry to hear that. What network are you connected to please?

Thanks,

Tyler

Hi Tyler I am on T Mobile and it is not working

I have just come home from New York where I purchased the roaming package whilst at JFK airport using their WIFI as my phone was data dead when I landed. I went on live chat for several days and my problem wasn’t resolved. I spent 10 day in USA with no data whilst away from my hotel. This was a great inconvenience and I am a new customer with ID. I am wishing I would have stayed with O2. I just been credited £15 of my monthly bill for January which is an absolute insult. I was in total blackout while I was out and about in a city where you need your phone. 

Hi ​@Greaves,

Welcome to the Community!

I can see that we have responded elsewhere and also sent a PM.

Please get back to us via PM and we can assist you further.

Kash

I have still not had a response - can someone remove this charge from my bill please as I have been unable to use this and am certainly not paying for it. 

Hi ​@Smansell94 

Thank you for getting in touch and apologies for you not receiving a response. 

Are you still currently roaming? Have you tried switching to one of the alternative networks?

Thanks, 

Nat 

Hi Nat, 

i am currently at the airport on my way home with no roaming used. Can you remove this from my bill please as I was unable to use it even when switching through the networks.

thanks

Sophie

Hi ​@Smansell94 

Thanks for getting back to me. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

where you able to receive text and call at least while in the US?

Hi ​@G3000 

Thanks for posting. 

Do you require any assistance with roaming? 

Nat