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roaming not working in usa

T
Community Member

I’m so frustrated that I purchased a 10 day roaming which was £35 to not be able to receive anything. It’s ruinin to our holiday as we rely on data and phone to get about. 
im in the USA ! 

Best answer by Kash M

Hi ​@Ted1610,

Welcome to the Community!

Sorry to hear that you are unable to use your services whilst in USA.

You can find further information at the link below:

If you still have issues, please contact our Live Chat Team.

 

Kash

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    12 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • January 14, 2025

    Hi ​@Ted1610,

    Welcome to the Community!

    Sorry to hear that you are unable to use your services whilst in USA.

    You can find further information at the link below:

    If you still have issues, please contact our Live Chat Team.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Smansell94
    • Active Contributor
    • 6 replies
    • January 24, 2025

    Hi, I have paid for data roaming in the USA (New York) and this is not working. Roaming is enabled on my services and paid for bolt on. Can you help please?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4599 replies
    • January 25, 2025

    Hey there ​@Smansell94, sorry to hear that. What network are you connected to please?

     

    Thanks,

    Tyler

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    S
    Active Contributor
    • Smansell94
    • Active Contributor
    • 6 replies
    • January 25, 2025

    Hi Tyler I am on T Mobile and it is not working

    G
    New
 Contributor
    • Greaves
    • New
 Contributor
    • 4 replies
    • January 26, 2025

    I have just come home from New York where I purchased the roaming package whilst at JFK airport using their WIFI as my phone was data dead when I landed. I went on live chat for several days and my problem wasn’t resolved. I spent 10 day in USA with no data whilst away from my hotel. This was a great inconvenience and I am a new customer with ID. I am wishing I would have stayed with O2. I just been credited £15 of my monthly bill for January which is an absolute insult. I was in total blackout while I was out and about in a city where you need your phone. 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • January 27, 2025

    Hi ​@Greaves,

    Welcome to the Community!

    I can see that we have responded elsewhere and also sent a PM.

    Please get back to us via PM and we can assist you further.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Smansell94
    • Active Contributor
    • 6 replies
    • January 28, 2025

    I have still not had a response - can someone remove this charge from my bill please as I have been unable to use this and am certainly not paying for it. 

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • January 29, 2025

    Hi ​@Smansell94 

     

    Thank you for getting in touch and apologies for you not receiving a response. 

     

    Are you still currently roaming? Have you tried switching to one of the alternative networks?

     

    Thanks, 

     

    Nat 

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    S
    Active Contributor
    • Smansell94
    • Active Contributor
    • 6 replies
    • January 29, 2025

    Hi Nat, 

    i am currently at the airport on my way home with no roaming used. Can you remove this from my bill please as I was unable to use it even when switching through the networks.

    thanks

    Sophie

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • January 30, 2025

    Hi ​@Smansell94 

     

    Thanks for getting back to me. 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Nat 

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      Smansell94
    G
    Active Contributor
    • G3000
    • Active Contributor
    • 6 replies
    • February 19, 2025

    where you able to receive text and call at least while in the US?

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • February 21, 2025

    Hi ​@G3000 

     

    Thanks for posting. 

     

    Do you require any assistance with roaming? 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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